Terms of Service

These Terms of Service (“Terms”) are a contract between you and [Company legal name], registered in England and Wales at [Registered address] (“BuzzBomb”, “we”). They govern your use of buzzbomb.com, the BuzzBomb app at buzzbomb.com, our AI marketing agents and any related services (together, the “Service”).

By creating an account, clicking “I agree”, or using the Service you accept these Terms and our Privacy Policy. If you are using BuzzBomb for a company, you confirm you have authority to bind it, and “you” means that company.

BuzzBomb is a business-to-business service. You must be at least 18 and using the Service for business purposes.

BuzzBomb provides an AI CMO and a fleet of AI agents (SEO, Content, Creative, Ads, Competitor, Reply and Outbound) that read your website, research your market, draft marketing work and, once approved, publish it to accounts you connect. We also produce reports on what that work earned.

You stay in control. On Starter, Growth and Agency nothing is published without your approval. On Autopilot you may enable auto-publishing within guardrails you configure (brand voice, channel allowlist, daily caps); anything our systems flag as risky is still held for your review. The Reply agent is approve-first on every plan.

We may change, add or remove features as the product evolves. If a change materially reduces the core functionality you pay for, you may cancel and we will refund any prepaid, unused period.

• Give us accurate information and keep it up to date.
• Keep your login credentials confidential. You are responsible for everything that happens under your account, including by team members you invite.
• Tell us immediately at hello@buzzbomb.com if you suspect unauthorised access.
• One person may not share a single seat. Seat limits per plan are on the pricing page.

Free trial

Starter, Growth and Agency start with a 7-day free trial. A valid payment card is required to start the trial. You will not be charged until the trial ends, and you can cancel in one click from your dashboard at any time before then to avoid any charge. Autopilot has no trial; it begins with a setup call and is billed from the date we agree on that call. One trial per company.

Subscriptions

• Plans are billed in advance, monthly or annually, through Stripe. Annual plans are priced at 12 months minus 2 free months.
• Subscriptions renew automatically until cancelled. Prices exclude VAT and other taxes, which we add where required.
• Upgrades apply immediately and are pro-rated. Downgrades and cancellations take effect at the end of the current billing period.
• Extra brands on Agency are billed per brand per month at the rate shown on the pricing page.
• We may change prices with at least 30 days’ notice by email; changes apply from your next renewal.

Actions

Each plan includes a monthly allowance of “actions” (one approved piece of work: a post, reply, ad set or outreach email). Actions reset each billing month and do not roll over. When you run out, agents keep researching and drafting, and new work waits in your feed until the reset or an upgrade.

Refunds

Fees are non-refundable except where these Terms say otherwise or the law requires. If you believe you have been charged in error, contact us within 30 days and we will look into it.

To publish and report, you connect third-party accounts (for example LinkedIn, Meta, X, Reddit, Google Ads, Google Search Console) via OAuth. By connecting an account you:

• confirm you are authorised to use it and to let BuzzBomb act on it;
• agree to that platform’s terms and policies, and accept that we cannot control changes they make to their APIs or rules;
• authorise us to store and use the resulting tokens and data as described in our Privacy Policy.

You can disconnect any account at any time from Settings → Integrations; we revoke and delete the token immediately. We are not responsible for actions a platform takes against your account (for example rate limits or suspensions) as a result of content you approved or guardrails you set, though we design the agents, especially Reply, to stay well within platform norms.

You own your website content, brand assets, briefs, uploads and connected-account data (“Customer Content”). You grant us a worldwide, non-exclusive licence to host, copy, process and transmit Customer Content solely to provide and improve the Service for you. We do not use Customer Content to train AI models and we do not sell it.

You are responsible for Customer Content and for ensuring you have the rights and lawful basis to use it, including any personal data about third parties (see our Privacy Policy, “Third-party data our agents process”).

Where we process personal data on your behalf we act as your processor, will process it only on your documented instructions, apply appropriate security measures, use only the sub-processors listed in our Privacy Policy (with notice of changes), assist you with data-subject requests, and delete or return it at the end of the contract. These provisions form our data processing agreement under Article 28 UK GDPR. If you need a signed copy, email legal@buzzbomb.com.

Agents produce drafts, creative, plans and recommendations (“Output”) using third-party AI models. To the extent we hold any rights in Output, we assign them to you on delivery, subject to payment. Because AI generates similar content for similar prompts, Output may not be unique and we cannot warrant that it is protectable by copyright.

Review before you publish. Output can be inaccurate, incomplete, out of date, or unintentionally similar to third-party material. You are responsible for reviewing and approving Output, for checking claims, and for complying with advertising, consumer-protection, anti-spam (including PECR) and platform rules. On Autopilot, enabling auto-publishing means you accept responsibility for work published within the guardrails you set.

You must not use the Service to:

• send unsolicited bulk messages, spam, or outreach that breaches anti-spam law or platform rules, or to contact people who have opted out;
• publish content that is unlawful, defamatory, deceptive, infringing, hateful, harassing or sexually explicit, or that promotes regulated products without the required licences;
• impersonate others, run fake reviews or engagement, or manipulate rankings or platforms;
• scrape or read websites you are not permitted to, or circumvent access controls;
• reverse-engineer, resell or white-label the Service except as your plan expressly allows (Agency white-label reports);
• probe, overload or interfere with our infrastructure or other customers.

We may pause agents, remove content or suspend accounts that breach this section, with notice where practicable.

BuzzBomb, our software, agents, models, prompts, designs, documentation and brand are owned by us or our licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription in accordance with these Terms. Feedback you give us may be used freely to improve the Service.

Each of us will keep the other’s non-public information confidential, use it only to perform this agreement, and protect it with at least reasonable care. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law (with notice where allowed).

We will provide the Service with reasonable skill and care and in line with our documentation. Otherwise, to the fullest extent permitted by law, the Service and all Output are provided “as is”, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee any marketing result, such as traffic, rankings, leads, replies, ad performance or revenue. Figures on our website are illustrative unless stated otherwise.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law.

Subject to that:

• neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, or business interruption;
• our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period, or £100 if greater.

You will indemnify us against third-party claims arising from Customer Content, your breach of the Acceptable Use section, or content you approved or auto-published in breach of law or platform rules.

• You may cancel at any time from your dashboard; access continues to the end of the paid period.
• We may suspend or terminate for material breach not cured within 14 days of notice, for non-payment, or immediately for serious Acceptable Use breaches.
• On termination we revoke connected-account tokens immediately and delete your workspace data within 30 days, as described on our Data Deletion page. Export your data before then.
• Sections on IP, confidentiality, disclaimers, liability and governing law survive termination.

• Changes: we may update these Terms; material changes are emailed at least 14 days in advance and apply from the stated date.
• Notices: to you at your account email; to us at legal@buzzbomb.com.
• Assignment: you may not assign these Terms without our consent; we may assign to an affiliate or successor.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control, including third-party platform or AI-provider outages.
• Entire agreement: these Terms, the Privacy Policy and your order form are the whole agreement and supersede prior discussions.
• Severability and waiver: unenforceable terms are severed; failure to enforce is not a waiver.
• Third parties: no one other than you and us has rights under the Contracts (Rights of Third Parties) Act 1999.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief anywhere to protect our intellectual property. Before starting proceedings, both parties agree to try in good faith to resolve any dispute by contacting legal@buzzbomb.com.

[Company legal name]
[Registered address]
legal@buzzbomb.com · hello@buzzbomb.com